Terms and conditions

About these terms

These terms and conditions (the "terms") are an agreement between you and WorkBridge Solutions LLC ("WorkBridge Solutions", "we", "us"). They apply when you use this website (the "site") and when you install, try, license or use ConnectSMS, including its updates and documentation.

If you accept these terms for a company or other organization, you confirm that you're authorized to bind it, and "you" means that organization. If you don't agree to these terms, don't install or use ConnectSMS.

A quote, order form or checkout you accept for ConnectSMS (an "order") takes priority over these terms for the licenses, prices and subscription term it sets out. If your organization has signed a separate agreement with us for ConnectSMS, that agreement takes priority over these terms where they differ.

Using this website

• You may use the site to learn about ConnectSMS and to contact us. Don't misuse it: don't try to disrupt it or gain unauthorized access to it, don't collect its content in a way that burdens it, and don't use the contact form to send spam.
• The site's content, including its guides and its recreations of the ConnectSMS interface, is general information. We work to keep it accurate, but it isn't legal, compliance or technical advice for your situation, and ConnectSMS may change.
• Links to other sites, such as Salesforce AgentExchange and Twilio, are there for convenience. Those sites have their own terms, and we aren't responsible for them.
• Our privacy policy explains how we handle personal information.

Your ConnectSMS license

ConnectSMS is distributed through Salesforce AgentExchange and installs as a managed package in your Salesforce org. As long as you follow these terms and pay the fees that apply, we grant you a non-exclusive, non-transferable right, for your subscription term, to install ConnectSMS in Salesforce orgs you control and to let the number of users you've licensed use it for your organization's internal business purposes.

• Each license is for one named user. You can reassign a license when someone leaves or changes role, but people can't share one.
• You're responsible for the people you give access to, and for what they do with ConnectSMS.
• We keep all rights not expressly granted in these terms.

Free trial

Installing ConnectSMS from AgentExchange starts a 14-day free trial with every feature, and no credit card is required. The trial is for evaluating ConnectSMS. When it ends, your users can't use ConnectSMS until you buy licenses, and the data it stored stays in your Salesforce org.

Twilio bills your Twilio account for anything you send during the trial. We may change or end free trials at any time, and a trial comes without any warranty or commitment of support.

Fees and payment

• ConnectSMS costs $120 per user per year, unless your order says otherwise. Discounts are available for nonprofits. Your order sets out the number of licenses, the subscription term, the fees and how and when they're paid.
• Fees don't include taxes. You're responsible for sales, use, value-added, goods and services and similar taxes on your purchase, other than taxes on our income.
• Fees are non-refundable, except where these terms or the law say otherwise.
• If an amount is more than 30 days overdue, we may suspend your licenses after telling you in writing, until it's paid.
• We may change our prices. A new price applies from your next renewal, and we'll tell you before it does.
• Twilio charges are separate. Twilio bills your Twilio account directly for messages, phone numbers and registrations such as A2P 10DLC, at Twilio's rates. We don't collect, add to or refund those charges.

Term, renewal and cancellation

• Your subscription lasts for the term in your order. Unless your order says otherwise, it renews for another year at the end of each term, unless you or we give notice of non-renewal at least 30 days before it ends. You can reduce the number of licenses from your next renewal.
• Either of us may end a subscription if the other materially breaches these terms and doesn't fix the breach within 30 days of written notice. If you end it for that reason, we'll refund the fees you prepaid for the rest of the term.
• We may suspend or end your access straight away if your use of ConnectSMS breaks the law or our acceptable use rules and puts people, our systems or others at risk.
• When a subscription ends, your licenses end and your users can no longer use ConnectSMS. The messages and other data it stored remain in your Salesforce org while the package is installed. Uninstalling the package deletes the data stored in its objects, so export anything you want to keep first.

Your Salesforce and Twilio accounts

• ConnectSMS needs a Salesforce org and your own upgraded Twilio account, as the setup guide describes. You're responsible for those subscriptions, their fees and following their terms, including Twilio's acceptable use and messaging policies.
• You're responsible for your Twilio credentials, phone numbers and Messaging Services, for registrations such as A2P 10DLC and toll-free verification, and for the Salesforce Site that receives replies.
• Salesforce and Twilio are independent companies. We don't control their services, and changes, outages or restrictions on their side, or carriers filtering messages, can affect ConnectSMS.

Your messages and compliance

You're responsible for every message sent through ConnectSMS from your org, whether a person, an outreach, a Flow, Apex, an API call or an agent sends it. That includes:

• getting and recording any consent the law requires before you text someone, and honoring opt-outs;
• the content of your messages and attachments, and when you send them;
• following the laws, regulations and carrier and industry rules that apply to your messages, such as, where they apply, the U.S. Telephone Consumer Protection Act, the CTIA Messaging Principles and Best Practices, Canada's Anti-Spam Legislation and data protection laws; and
• setting up ConnectSMS, such as number access, quiet hours and the daily safeguard, to fit your own policies.

ConnectSMS includes controls that help, such as opt-out enforcement, quiet hours and an audit log. Using them doesn't make your messaging compliant, and we don't give legal advice. Delivery isn't guaranteed: Twilio, carriers and recipients' devices can delay, filter or block messages.

Acceptable use

You won't, and won't let anyone else:

• send spam, or text people who haven't given the consent the law requires;
• send content that's unlawful, fraudulent, deceptive, harassing or harmful, or that breaks Twilio's or carriers' rules;
• use ConnectSMS to infringe anyone's rights or invade their privacy;
• copy, modify, reverse engineer or decompile ConnectSMS, or try to extract its source code, except where the law allows it despite this restriction;
• resell, sublicense or rent ConnectSMS, or make it available to anyone other than your licensed users;
• get around ConnectSMS's license limits or security controls; or
• use ConnectSMS to build a competing product.

Your data

You own your data: the records, messages, phone numbers, templates and other content in your Salesforce org and your Twilio account. ConnectSMS processes it inside your Salesforce org and sends messages through your Twilio account. We don't receive or store it.

• We access your data only if you grant our support team login access to your org, and then only to give you the support you asked for.
• You're responsible for having the rights and consents you need to use your data with ConnectSMS.
• Our privacy policy describes the personal information we do collect, such as contact and license details.
• If you send us feedback or suggestions, we may use them without any obligation to you.

Intellectual property

We and our licensors own ConnectSMS and this site, including their software, designs, text and trademarks. These terms don't transfer any ownership to you; you receive only the license they describe. Salesforce, AgentExchange, Agentforce and related marks are trademarks of Salesforce, Inc. Twilio is a trademark of Twilio Inc. ConnectSMS is not affiliated with or endorsed by either company.

Support and updates

• We'll make reasonable efforts to help with questions about installing, setting up and using ConnectSMS through our contact form. Any further support commitments, such as response times, are in your order.
• We release updates through Salesforce's packaging tools. We may install some updates in your org automatically, and you install others yourself.
• We may change ConnectSMS, but we won't materially reduce its core features during a paid subscription term.

Disclaimers

Except as these terms expressly say, the site and ConnectSMS are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don't promise that ConnectSMS will be uninterrupted or error-free, that messages will be delivered, or that it will meet your legal or regulatory obligations. Some places don't allow these exclusions, so some of them may not apply to you.

Limitation of liability

To the fullest extent the law allows:

• neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if told they were possible; and
• our total liability arising out of or relating to these terms, the site and ConnectSMS is limited to the fees you paid us for ConnectSMS in the 12 months before the event that gave rise to the claim, or US$100 if you haven't paid any.

These limits don't apply to liability the law doesn't allow to be limited, such as liability for fraud, or for death or personal injury caused by negligence.

Indemnity

You'll defend and indemnify WorkBridge Solutions and its officers, employees and contractors against third-party claims, and the resulting losses, damages, fines and reasonable legal costs, arising from your messages, your data, or your use of ConnectSMS in breach of these terms or the law, including claims about consent or unwanted messages.

Changes to these terms

We may update these terms. We'll post the new version here with a new date at the top, and for a material change we'll give customers reasonable notice, such as by email. A change applies to a paid subscription from its next renewal, unless it's needed sooner for legal or security reasons. If you keep using the site or ConnectSMS after a change takes effect, you accept it.

Governing law and disputes

These terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-laws rules. The courts of Hennepin County, Minnesota have exclusive jurisdiction over any dispute arising out of or relating to these terms, and both of us agree to that jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods doesn't apply.

Before either of us starts formal proceedings, we'll try to resolve the dispute informally by contacting the other and negotiating in good faith for at least 30 days.

General

• Entire agreement. These terms, your order and our privacy policy are the whole agreement between us about their subject, and replace any earlier discussions about it.
• Transfer. Neither of us may transfer these terms without the other's written consent, except to a successor in a merger, acquisition or sale of all or most of the business involved.
• Events beyond control. Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as outages at Salesforce, Twilio or the carriers, natural disasters or government action. This doesn't excuse payment.
• Export and sanctions. You'll follow the export control and sanctions laws that apply to your use of ConnectSMS.
• Notices. We send notices to the email address we have for your organization's ConnectSMS administrator or billing contact. You send notices to us using the details below.
• Severability and waiver. If part of these terms can't be enforced, the rest still applies. Not enforcing a term isn't a waiver of it.

Contact us

For questions about these terms, contact:

WorkBridge Solutions LLC
USA
Email: support@workbridgesolutions.com